Reference

How Bajifire Handles Your Personal Information

Your account with us involves real personal data — your mobile number, payment details via bKash, Nagad, or Rocket, and your activity on the platform.

Account & Identity DatabKash, Nagad, Rocket Payment RecordsCookie & Device PreferencesYour Right to Access or Delete
Bajifire How Bajifire Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Privacy requests — access, correction, or deletion — go directly to our support team. We aim to acknowledge your request promptly and respond within the timeframe required by applicable local regulations. Use any of the three channels below to get in touch.

Live Chat Open the chat widget from your account dashboard to raise a privacy request. Our support team handles data queries during available hours.
Email Support Send your request to our support address with your registered mobile number and a description of what you need changed or removed.
Account Settings Some data — like your contact number or notification preferences — can be updated directly inside your account settings without contacting support.
HOW WE PROTECT YOUR DATA

Data Security and Your Account Rights

We apply encryption to data in transit and at rest, and access to account records is restricted to authorised personnel only. If you believe your account has been accessed without your permission, contact us immediately through the live chat channel.

Data Encryption

All data moving between your device and our servers is encrypted. Payment details passed through bKash, Nagad, or Rocket are never stored in plain text on our systems.

Cookie Controls

We use session and functional cookies to keep you logged in across your mobile browser and desktop. You can manage cookie preferences from your browser settings at any time.

Retention Policy

We keep your account data for as long as your account is active and for the minimum period required after closure by applicable local regulation, then we delete it.

Data Access Requests

You have the right to ask what data we hold on you, request corrections, or ask for deletion. Requests are handled through live chat or email support within the required timeframe.

Common Questions About Your Privacy

Below are the questions we hear most from account holders in Bangladesh about how their personal data is handled on this platform.

We collect your mobile number, name, and the wallet details you use — such as bKash, Nagad, or Rocket — along with your device type and session information needed to secure your account.

We do not sell your personal data. Data is shared only where required by law or with payment processors like bKash, Nagad, and Rocket strictly to complete your transactions.

Contact support via live chat from your account dashboard or by email with your registered mobile number. We'll confirm what data we hold and process your deletion request as required by applicable local regulations.

We retain data for the minimum period required under applicable regulations for your region, then delete it. Transaction records may be held longer where local law specifically requires it.

Yes, we use session and functional cookies to maintain your login state across mobile and desktop. You can adjust or block cookies through your browser settings, though some account features may not work without them.

Your wallet number is stored to process withdrawals and verify your account, but payment credentials and PINs are never stored on our platform. All transaction data is encrypted at rest.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.